Business VoIP has taken over modern communications, but many businesses are still not familiar with this technology. Well, it is not very difficult to understand the concept behind it. To put it simply, a VoIP technology leverages internet and data networks for the transmission of phone calls unlike the conventional office phone systems, which rely on a public switched telephone network (PSTN).
The technology is also not hard to explain. VoIP converts the sound into digital packets and route it like any other data packet such as E-mail or document. The end-user receives that data packet which is converted back to audio. This explanation may come across as oversimplification and, yes, it is true to some extent.
Consumer VoIP has replaced the conventional phone line that was used as a primary channel of communication. It does not come with many advanced features except basic caller ID, voicemail, etc. On the other hand, business VoIP is designed to replace the enterprise phone systems that organizations use to connect their employees internally with each other and externally to the public network. It is equipped with variously advanced functionalities such as conference calls, IVR, auto attendant, to name a few.
VoIP is ideal for small businesses as it allows them to conduct meetings and conferences without actually commuting to a particular location, consequently, the transportation and accommodation costs are significantly reduced. Moreover, VoIP is also integrated into the user’s business phone, allowing them to communicate from any place with a network connection.
The two basic types of VoIP systems include hosted VoIP and on-premise solutions. The former transmits PBX functions by using the Internet while the latter is owned and operated by the organization using a dedicated team of IT specialists. Hosted VoIP services do not require significant investment and financial resources, therefore, make an excellent choice for small and medium-sized businesses.
A cloud-based VoIP requires high-bandwidth capacity and fast Internet connection to ensure that VoIP system works seamlessly. Moreover, network equipment must be QoS optimized to ensure consistent and high quality of phone calls during peak hours.
To conclude, some businesses may be able to conduct their operations with traditional office phone systems, however, the VoIP system is necessary for most organizations to survive in this dynamic and fast-paced work environment.
Are you in need of help with your company’s unified communications? If so, contact Monster VoIP today to find out how we can help. Monster VoIP provides the best business phones for small business, which ensures effective communication throughout the organization.