The introduction of business VoIP has reshaped the way businesses communicate, both internally and externally. Most of the companies, especially small businesses, are replacing their conventional business phone with VoIP phone systems due to their advanced features such as increased flexibility, efficiency and cost- scalability. One of the best features of VoIP office phone systems is auto attendant feature. What is auto attendant? What are its benefits? Let’s find out!
What is an Auto-Attendant?
Auto-attended, also referred as automated attendant or digital receptionist, is a voice menu system, which can automatically transfer the caller to their desired extension. This eliminates the requirements of a dedicated operator or receptionist.
An example of auto-attendant is following:
Good Morning! Welcome to XYZ Company, thanks for placing your call.
• If you want to place an order, press 1
• If you have order related queries, press 2
• To talk to our customer service agent, press 3
This is just an example. You can provide a wide range of services to your clients and employees by using auto attendants. Let’s briefly discuss some of its benefits!
Benefits of Auto Attendant
Small businesses can utilize business VoIP auto attendant to make their company look more professional. Moreover, it may give the impression that a business has a formal operating infrastructure in place, resulting in increased reputation and credibility.
Cost Savings & Increased Efficiency
Use of auto attendant eliminates the requirement of having a dedicated operator or receptionist in place with a typical business phone, which can result in cost savings. Moreover, it goes without saying that auto attendant can connect the caller to their desired extension at a much faster rate, resulting in increased efficiency and productivity for the business. Consequently, it will also result in increased customer satisfaction as their queries will be resolved quickly.
VoIP providers offer great auto attendant customization options to the businesses. For instance, they can set different messages and menus for business hours and after-hours. You can also set customized prerecorded greetings, which can provide a better experience for the user.
Auto attendants come with a plethora of advanced features. Employees can seamlessly connect with each other by their name and extension. Calls can be transferred to multiple groups, voicemails and additional auto attendants placed in the office using VoIP multiple office phone systems.
Are you in need of help with your company’s unified communications? If so, contact Monster VoIP today to find out how we can help. Monster VoIP provides the best business phones for small business, which ensures effective communication throughout the organization.